Terms and Conditions

It is important that you read these terms and conditions carefully. Together with our privacy policy they govern our relationship with you in relation to this website and your purchase of goods from it. If you have any questions about them or do not wish to accept them, please contact our customer services department at customer.services@kidzplay.co.uk or on 01423 816111 before continuing.

You may have other rights granted by law, and these Terms and Conditions do not affect these.

• Our Details
• Who Can Purchase From Us?
• How Your Contract With Us Is Formed
• Payment
• Damaged Or Defective Goods
• Your Right To Cancel
• Other Information Of Which You Need To Be Aware

Our Details (top)

We are Kidzplay Centres Ltd a company registered in England and Wales at Companies House. Our Registered Office is Wood Grove, Linton Lane, Linton, LS22 4HL and our registered number is 06252158. Our VAT number is 911 2355 62.

You can contact us by email at info@kidzplay.co.uk or by telephone on 01423 816111.

Who Can Purchase From Us? (top)

To purchase from us you must be over 18 and resident in the United Kingdom.

We are in the process of setting up our international shipping agreement if you would like to order outside the UK please email customer services at customer.services@kidzplay.co.uk.

How Your Contract With Us Is Formed (top)

Once you have completed compiling your order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please feel free to contact us via email at customer.services@kidzplay.co.uk or on 01423 8116111.

When you submit your order, you are offering to buy the goods at the price set out in the order.

We will acknowledge receipt of your order by email. This is not an acceptance of your order. The contract between us is not formed until we confirm that we have accepted your order.

If you discover you have made a mistake with your order please contact customer.services@kidzplay.co.uk or on 01423 816111 immediately. Please do this before we confirm your order.

Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. In addition, if the goods that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed. In both cases, if you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the goods until we have confirmed that we have accepted your order.

Payment (top)

The prices indicated on our website include all taxes, including VAT, which may be payable in respect of the goods. All payments must be made at the time of placing the order by Visa, MasterCard, Delta/Connect, Switch, Maestro. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch the goods until we receive payment in full.

If you wish to book a party with Kidzplay Centres Ltd we will require a non-refundable room hire fee (deposit) to confirm your booking. The deposit must be paid within 7 days of placing the party booking otherwise your time slot will be made available for others to place a booking. Please note that accounts with several unconfirmed party bookings will have there Kidzplay account suspended and will need to call or customer service team on 01423 816111 to book a party in the future.

Damaged Or Defective Goods (top)

We will supply goods that will remain free from defects in materials or caused by workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return, either to us or the manufacturer (at our option). If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you.

These terms and conditions do not exclude our liability (if any) to you for:

• personal injury or death resulting from our negligence
• fraud
• any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when we enter into a contract. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

Your Right To Cancel (top)

If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract (other than for personalised or perishable products, video, audio or software products which have been unsealed by you, or other products which we have specified as non-returnable) and receive a refund from us. You must inform us in writing if you wish to cancel within seven working days, starting on the day after the goods are delivered to you.

If you choose to cancel then you must return the goods to us at your cost and risk and we advise you to ensure the goods are adequately insured during the return journey. You must ensure that you take reasonable care of the goods. If you have not returned the goods within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost.

Other Information (top)

We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.

The contract and all communications between us will be conducted in the English language.

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England.

The English courts will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.